Testimonials

Click on any of the items below for the full testimonial.

  • Making it possible for me to have the dream ring of a lifetime

    Thank you so very much for making it possible for me to have the dream ring of a lifetime. I appreciate your patience and talent in designing the ring. It is absolutely beautiful…..soon I’ll have carpal tunnel  from waving my hand around! Everything about the ring is perfect! The emerald is beautiful and I love the design and the way the diamonds are set! Joe and I couldn’t be happier with my ring and our experience working with you! I feel like  I was working with family, it was such fun! 

    -Trudy B.

  • An easy and enjoyable experience

    Finch Jewelers made what is a daunting task for any guy- picking out a ring for his fiancé to wear for the rest of her life- an easy and enjoyable experience. I walked in with an idea of what my now wife, Annie, would like to wear and knew that we wanted to do something custom. I had no idea that there were so many options or steps in the process- all of which Abbie Kaufman at Finch walked me through with patience and guidance. Abbie was incredibly receptive to my ideas and very helpful. She did renderings of her skilled designs so that I could look them over and make a final choice. Abbie has a calm nature about her which makes her really nice to work with when making such a big decision! The work was done timely and soon my next step was to pop the question..

    Annie could not be more thrilled with our rings (I bought mine there as well), and we would most certainly recommend Finch Jewelers to our family and friends. It was a very personal experience made fun. We will be back when celebrating other milestones in our lives.

    – Mason W.

  • ABSOLUTELY BREATHTAKING

    I just flew into Baltimore last night so I finally had a chance to see the ring and I must say it’s absolutely breathtaking. As well-taken as those photographs were, they pale in comparison to seeing the ring in person. I honestly could not be any happier. Merging my grandmother’s stones with a new setting highlights their quality and really makes me proud to be able to give such an amazing ring to Sarah. Thank you so much for everything. This process has been amazing from start to finish!

    – Michael K.

  • THE SHOP IS ABSOLUTELY PERFECT

    The shop is absolutely perfect and the staff is fabulous and seeks to please their customers. We are extremely pleased and will continue to shop there for all our jewelry needs. If you are looking for the perfect engagement ring, wedding band, or want something custom… then Finch Jewelers is the right place for you.

    – Anonymous

  • UNIQUE AND AMAZING DESIGN

    Finch jewelers have been giving me one unique and amazing piece of jewelry after another. The creative vision and design skills are outstanding. And customer service is above all. I am a customer for life and recommend on a regular basis cause I know I’m getting the best.

    – Kelly S.

  • BEST CUSTOMER SERVICE

    I would like to thank you for your service and guidance with our multiple purchases (earrings, necklace, ring). I have been repeatedly impressed with the quality of jewelry and that you provide at a competitive price. Last year when an earring did not fit properly into its jacket, you immediately offered to make the adjustment in your workshop. I highly recommend Finch Jewelers for all fine jewelry purchases and I hope to visit the store again soon.

    – Chris C. & Carrie M.

  • I AM A CUSTOMER FOR LIFE AND RECOMMEND ON A REGULAR BASIS...

    Finch jewelers have been giving me one unique and amazing piece of jewelry after another. The creative vision and design skills are outstanding. And customer service is above all. I am a customer for life and reccomend on a regular basis cause I know I’m getting the best.

    – Megan

  • Marc was an enormous help to me in the ring making process.

    Marc was an enormous help to me in the ring making process. I had a few vague guidelines and I could barely answer any of his questions regarding the design of the ring. Despite my lack of knowledge and overall worthlessness he managed to translate my nondescript ramblings into the perfect engagement ring. From start to finish it was an easy and enjoyable experience. Thank you Marc!!

    – Zach S.

  • Each time I look down at my ring, I thank Finch jewelers for creating a new and everlasting memory for me.

    I know this is long past due, but I have not forgotten to take a moment to thank you for this beautiful ring that I wear on my finger everyday. This past year, I have reached two more milestones along life’s journey; first turning 50 and in a month my 25th wedding anniversary. I wanted a special piece of jewelry to constantly remind me of the joy of my wedding day and the life I have built together with my husband and family. We met with Jessica and I started to look at existing rings. I wanted to use my original diamonds from my engagement ring and wedding band and I wanted to incorporate my children’s birthstones. She was aware that we wanted to be cost effective yet create a one of a kind ring. Combining my ideas with several different rings, Jessica came up with several different choices. She was patient and kind as we narrowed our design. Even after creating the wax ring sample, she redesigned one more time to make it the perfect ring for me. I would highly recommend Finch Jewelers and Jessica Finch to design any jewelry for any occasion. Each time I look down at my ring, I thank Finch jewelers for creating a new and everlasting memory for me. Thank you Jessica!

    – Melanie H.

  • Thank you for being a part of our love story.

    My husband and I have an unusual love story, having known each other as children, gone on to live separate lives (in separate states), then re-connecting in our later years, only to fall in love and marry. The marrying part is where you come in. Due to some challenging circumstances, we were in a bit of a hurry to find wedding rings. We came into your store and met you. You were very welcoming and friendly, of course. But what impressed me the most is your ability to look at me and determine, almost immediately, what type of ring I wanted. You showed me two rings, and although I liked both of them, the first one I put on my finger stole my heart. We told you we were going to look around before we made a decision, however, I never tried on another ring because I couldn’t get that first ring out of my mind. Needless to say, we came back and bought the ring. You also helped my husband find the perfect ring for him, as well. I left with my ring that day, and came back two days later for my husband’s ring.

    We were married on May 16th. Every day I look at my ring and cherish it. It truly is a one of a kind piece with both white and yellow gold, intertwined with the diamonds. I just love it. My husband’s ring is perfect for him with the brushed yellow gold and polished edges. We both loved working with you. Each time I come in, you remember my name, and I have seen you do this with other customers as well. It is obvious you love what you do, and take great pride in your work. Such qualities are rare finds these days. You can be sure, that you have established two life long customers, and we will always highly recommend Finch Jewelers.

    – Donna and Mike E.

  • Special thanks to Jessica for her expertise, patience and genuine concern she has...

    Special thanks to Jessica for her expertise, patience and genuine concern she has for her clients. She always made the time she took helping design my ring as her top priority – never rushing and paying attention to my design desires. Thanks Ron for your awesome gift of design. You added a beautiful touch to my ring, which I love. I am extremely pleased to say that Finch Jewelers is my jeweler of choice and highly recommend this establishment to anyone seeking fine jewelry and superb, personal service.

    – Barbara S.

  • They are friendly, professional, genuinely caring...

    They are friendly, professional, genuinely caring about the product that you are investing in…

    – Sara

  • ...she listened to me and understood my needs...

    Thank you so much for your help in finding the perfect engagement ring! I am getting ready to be married for the second time to my best friend and I wanted a ring that was unique and that had a romantic story attached to it. I asked Jessica to be on the lookout for me. It did not take her long to find exactly what I was searching for, I came in and tried it on and it is beautiful!! They also can do custom work so I felt that if I couldn’t find anything antique, that Jessica and her team could make me something really unique and new. The bottom line is that she listened to me and understood my needs. I am going to ask Jessica to design a wedding band to compliment my unique ring. I am confident that it will be perfect.

    – Tracy L.

  • Finch Jewelers created the most beautiful bands I have ever seen...

    Finch Jewelers took my husband and I’s vision and created one of the most beautiful engagement and wedding bands I have ever seen. They are extremely professional and work hard to produce a high quality design that you will be proud to wear for many, many years!

    Tiffany

  • Their onsite gemologist can do immediate repairs...

    Their onsite gemologist can do immediate repairs and appraisals for you and their prices are very competitive. We will never go to another jeweler!

    – Kristin

  • This is the sign of quality, and you can't always find that.

    The team at Finch Jewelers is outstanding and showed us perfect customer and jewelry repair skills. My wife and I have an engagement ring and wedding band that had lots of damage due to a fraudulent jewelry repair facility that did the sizing and soldering improperly a few years ago. The rings’ solder joint broke, and then literally broke at the sizing point on the shanks. The shanks themselves were thinned out excessively as well. My wife and I took our damaged rings all over the place in the attempts of finding a jewelry repair facility that gave us a comforting feeling that they would fix the damage properly, the first time. This was literally a process that took about a year and countless hours of research. We had been burned so badly by the first repair facility that we were overly cautious about who we’d take our rings to. We took our rings to Finch Jewelers and had Ron Finch take a look and tell us what his expert opinion was on how it needed repaired. He immediately took us to the work room and went through the entire process and pointed out what happened and how it needed repaired. The staff at the store made us comfortable and listened to all of our needs (and our overabundance of paranoid questions…). The treatment we received at Finch Jewelers was above and beyond what we experienced at all of the other repair facilities we had been to previously. We had Ron do the work and they had it finished on time, at the price quoted, and the final product was breathtaking. I’m an engineering program manager and let me tell you that nothing is better than hitting the big-three of Cost, Performance, and Schedule.

    The rings came back as beautiful as the day we bought them and the ugly scars of the shoddy work done by the other jeweler disappeared. I couldn’t say enough good things about Ron and Jessica Finch (and the rest of the staff who was also courteous). If you’re looking for a reputable jewelry repair facility that can get the job done properly by certified professionals who have the ability to respectively explain how the process is done, take your rings to Finch Jewelers.

    – David

  • You immediately offered to make the adjustment in your workshop.

    I would like to thank you for your service and guidance with our multiple purchases (earrings, necklace, ring). I have been repeatedly impressed with the quality of jewelry and that you provide at a competitive price. Last year when an earring did not fit properly into its jacket, you immediately offered to make the adjustment in your workshop. I highly recommend Finch Jewelers for all fine jewelry purchases and I hope to visit the store again soon.

    – Julie

  • You never have to worry about the quality, it comes without even asking.

    Jess was more than accommodating in helping me create the perfect engagement ring… It’s nice to work with a family that you never have to worry about the quality, it comes without even asking…

    – Andrew W.

  • I was impressed with how easy it really was.

    Like a lot of jewelery shoppers, I was always looking for something different, but it never occurred to me to try to create a design from scratch on my own. Jessica made the process painless, from the initial design of the setting, the wax model and selecting the stones. I was impressed with how easy it really was. Jessica made any changes I wanted until I was completely comfortable with the final design and stones. There was no pressure and I could really work at my own pace. I would highly recommend custom designing with Finch to anyone looking for something they can really call their own.

    – Carrie I.

  • Ron turned my old setting into a beautiful pair of earrings. Nothing was wasted.

    Recently I had some custom work done at Finch Jewelers. I brought my ideas with me and went over them with Jessica. Together we decided what would work best and then her dad Ron made what I wanted. I wanted my engagement ring to match my wedding ring as if it had been purchased together as a set. Ron made a mold that I was able to try on and see if it was what I wanted before proceeding. Through the whole process Jessica and I kept in touch through e-mail or visits to the store. The end result is beautiful. Ron turned my old setting into a beautiful pair of earrings. Nothing was wasted. I had had this idea for a few years but as I shopped around no one really got exactly what I was looking to do and no one in the area seems to do their own custom work.

    I was so pleased that when my son was shopping for an engagement ring I referred him to Jessica at Finch’s. She was very kind and helpful. There was no pressure. My son did put a ring on lay away. The ring is beautiful and a much better quality then he had found in the mall for basically the same price.

    – Patricia C.

  • Your not just another customer, your part of their family.

    The warm and friendly staff at Finch Jewelers consistently provide the highest quality jewelry and customer service. Not only is their jewelry beautiful, but they have a way of making you feel more beautiful wearing it. Your not just another customer, your part of their family. Why bother looking elsewhere, when the best in service, style and selection is at Finch Jewelers.

    – Mindy R.

  • You are treated like an important part of their family.

    Finch Jewelers’ superior knowledge and customer service outshines the rest, as does their quality and design. Whether you stop in to shop, have something sized or repaired, you are treated like an important part of their family.

    – Missy E.

  • Handmade pieces like no other, I get so man compliments on their designs.

    Finch Jewelers is a family owned business, that treats you like your part of the family.

    Handmade pieces like no other, I get so many compliments on their designs.

    – Lauri R.

  • The customer service is unsurpassed...

    I always know that I can find beautiful pieces of jewelry at prices that are reasonable at Finch Jewelers. When I travel, I always visit jewelry stores in other cities, and when I compare prices and quality, I am invariably pleased with what I have bought at Finch’s. Finch’s not only treats me as a valued customer, but the staff actually remembers my taste, so that if I come in after an absence of several months, they can immediately guide me to pieces that they suspect I’ll find attractive. The customer service is unsurpassed; I tell anyone who asks me to name a good jeweler in Lancaster that they should go to Finch Jewelers.

    – Kathy W.

  • ...Customer service is fantastic, workmanship is beyond compare...

    Finch Jewelers in the Jeweler of Choice in Lancaster. The have done several pieces of jewelry for me-all of which are beautiful beyond compare. They did my engagement and wedding set, a very modern day custom mother’s ring to celebrate the birth of my son and most recently a custom necklace. The quality of the customer service is fantastic, workmanship is beyond compare, and the quality of stones and designs are exquisite. I look forward to my next purchase.

    – Kara D.

  • I have never felt pressured at all...

    I wanted to write all of you at Finch Jewlers and let you know how VERY much I appreciate the wonderful, quality of your jewelry, your beautiful designs, insightful help and GREAT service with both new purchases and repairs. I feel like part of the family every time I walk in the store. Everyone is extremely gracious and very knowledgeable at the same time. I have never felt pressured at all and I have always found your prices to be very fair. I want to say thank you for all your EXCELLENT service these past five years and I look forward to many more years of working with you.

    – David H.

  • I could also stop by at any time and see the progress...

    My wedding ring needed to be rebuilt due to constantly fixing the prongs. My husband and I were concerned about it looking the same and also making sure we received the same diamonds back. Ron Finch rebuilt the ring and not only does it look exactly like the original, it is stronger. They also made me feel comfortable leaving the ring there taking the time to show me the ring on their equipment both before leaving it there and when I picked it up. I could also stop by at any time and see the progress since the ring never left the store’s location. We were so happy with Finch Jewelers and would recommend them to anyone.

    – Karen R.

  • ...turned a nightmare into a "beautiful keepsake.

    Jessica and Ron created a piece of jewelry for me that turned a nightmare into a “beautiful keepsake.” Our family will cherish this work of art forever..

    – Sue G.

  • ...he was able to make it fit perfectly...

    I just wanted to tell you how much I LOVE the matching wedding band to my diamond. As usual, your dad did a fantastic job that exceeded my expectations. We talked about it probably needing to set up higher to fit properly and it would cover the tulip/diamond, but some how he was able to make it fit perfectly while setting low enough that you can still see the tulip/diamond. He is just an absolute perfectionist at his craft and I can’t say enough wonderful things about the quality of his work and the total professional level of service provided by you and the entire staff. Finch is my jeweler for life. I look forward to more projects in the future…

    – Kristi R.

  • ...that is extremely rare in businesses today.

    I just wanted to say thank you so much for everything that you did for me. From the moment I walked into your shop until the moment I picked up the engagement ring, you made me feel like I was your top priority. I will never forget that, and I will never forget this whole experience. You really took the time to get to know me and what I was looking for. You made me feel like part of your family rather than just another sale, and I have to say…that is extremely rare in businesses today.
    When my friend told me about Finch’s Jewelers I had heard about you but had never been inside, so I wasn’t sure what to expect. But when I walked inside and saw how beautiful your shop was, and then when I saw how friendly and helpful you all were to the customers you had, I knew that I had made the right decision. You always told me that you were glad I chose Finch’s because I could have gone anywhere to get my ring, and you were right, I could have. But let me tell you something, I went to several places and actually had my heart set on a spot before I walked through your door, and not one of them gave me the service that you did in the first five minutes of me being there. I mean, I had found a ring at another location that was exactly what I was looking for but you didnt carry it. What did you do? You went on your own time to see the ring and then you told me that you could custom make it for me but with higher quality diamonds, for practically the same price! That said a lot about you and your business right there. And if that wasn’t enough, when I came to you I had planned to propose only a few weeks away. A deadline that most places could not meet at the last minute. But you assured me that even if you had to work overtime (and I know you did) I would have my ring. It was evident from the start that you were willing to go above and beyond for me and that you cared more about your reputation than you did about making the sale.
    Thank you again to you and your entire family. The ring you made for me was everything I wanted and more. My fiancé was blown away and I’ve never seen her happier. She said that she can’t stop looking at it. It’s absolutely amazing and it shines like nothing she’s ever seen before. It even sparkles in the dark she said! Oh, and everywhere we go people stop her just to compliment her on the ring. Do know how good that makes me feel? It’s the after affect that money can’t buy, and very few places can deliver..but you did. I know I’ve said it a hundred times already but I will say it again… Thank You! There’s nothing I love more in this world than my fiancé, and nothing I want more than to marry her. You helped make that possible, and I’m extremely grateful.

    – Brad W.

  • The detail is incredible...

    I wanted to thank you for the time and effort you put into perfecting the ring you created for me. The detail is incredible and the fine craftsmanship exhibits the superior talent and skill that your team posesses. Working with Jessica was a pleasure and I will definitely be back, because I have a couple new ring ideas in mind!

    – David O.

  • ...it is the best ring they have ever seen...

    I wanted to take this opportunity to thank you for preparing everything with Courtney’s engagement ring. The delivery was timing was great and the delivery went off without any hitch. Most importantly, I have to tell you that the responses from people who see the ring are absolutely amazing. She had 3 friends tell her that it is the best ring they have ever seen — and also very unique! I am so happy that everything came together the way it did.

    – David C.

  • Once again I am impressed by the service in professionalism...

    Once again I am impressed by the service in professionalism displayed by the entire staff at Finch Jewelers. Over the years of taking my silver jewelry for repair…the piece has always come back flawless and even more vibrant when taking it in. My most recent piece was a Indian silver bracelet that Jess took on personally to rectify the appearance and after having it for 20 years, I was in amazement of the clarity and very impressed. Kudos to Jess & Finch Jewelers to be the one and only firm I have used over the years and to continue for many more.

    – Kevin O.